Refund Policy

Scope

This Refund Policy applies to current monthly subscription charges and any historical one-time Credit purchase shown in your AI Image Combiner billing history. It is part of the Terms of Service. The standard refund described below is voluntary and does not limit consumer rights that cannot be waived under applicable law.

Seven-day unused Credit refund

You may request a full refund within 7 calendar days after a subscription charge when all Credits issued by the matching invoice or historical purchase remain completely unused and none are frozen or reserved by a generation task. The request must reach us before the seven-day period ends.

If approved, the refund is submitted through the provider that processed the payment. All Credits from the matching payment are revoked. A subscription refund also ends the paid entitlement associated with that invoice. The standard policy provides a full refund only; partial refunds are not ordinarily available.

Billing errors and unauthorized charges

Duplicate charges, an incorrect amount, an unauthorized charge, or a verified AI Image Combiner billing failure are reviewed based on the facts, even when the standard seven-day eligibility requirements are not met. Contact us promptly and also contact your payment provider if you believe a payment method was used without authorization. We may restrict paid features while an unauthorized charge or payment dispute is investigated.

Used or reserved Credits

A payment does not qualify for the standard refund after any matching Credits have been settled against a task. A payment also cannot be automatically refunded while matching Credits are frozen or reserved. If a refund is received after Credits have been used or reserved, the account enters billing review while the payment and Credit ledger are reconciled.

Failed and cancelled generations

A confirmed failed generation releases its frozen Credits once. A cancellation before submission to the model provider also releases the reservation. Released Credits return only to the same unexpired Credit bucket; they are not moved into a new day or subscription period. This Credit release corrects the task charge and is not a cash refund.

Subscription cancellation

You can stop automatic renewal from Account by selecting Manage and using the applicable customer portal. Cancellation takes effect at the end of the current paid billing period and prevents the next renewal charge. It does not automatically refund the current period. Unused monthly Credits expire at the paid period end and cannot be converted to cash.

What is not refundable

The following do not qualify for a refund by themselves:

• Dissatisfaction with the style, accuracy, similarity, or usefulness of a completed AI output.
• A claim that an output is not unique, copyrightable, or cleared for a particular use.
• Failure to download an uploaded or generated image before its 24-hour access period ends.
• Expiration of daily or monthly Credits at their disclosed reset or billing-period boundary.
• Loss of access caused by prohibited use, abuse, a payment dispute, or a violation of the Terms of Service.

Refund processing

Approved refunds are submitted to the original payment method through Waffo Pancake for new subscriptions or Stripe for a legacy subscription. Your bank or payment provider controls when the refund appears on your statement. We cannot accelerate that external processing time. A refund is complete on our side when the billing provider confirms that it has been submitted.

Disputes and chargebacks

You may contact us before opening a dispute so we can investigate the charge, but this does not limit any right to contact your payment provider. A chargeback or dispute places the account and related paid entitlement under billing review until the matter is resolved. Do not send passwords, complete payment card numbers, or private images by email.

How to request a refund

Email support@imagecombiner.app with Refund Request in the subject line. Include the account email, Waffo order ID or legacy Stripe invoice or receipt ID, payment date, amount, and a short reason. We aim to review complete requests within two business days, but complex billing or authorization investigations may take longer.

Changes and contact

We may update this policy as billing features or legal requirements change. We will revise the Last updated date when changes take effect. Questions may be sent to support@imagecombiner.app.